Returns & Exchanges
Request a return from your order page. Our support team will contact the seller and update you on return availability.
Easy Return Request | Support Team Coordination | Quick Updates
How to Return an Item
Submit a return request from your order page. Our support team handles the rest and keeps you updated.
Find Your Order
Go to your order details page and click the 'Request Return' button for the items you want to return.
Access your orders from your account page. Only delivered or shipped orders can be returned.
Submit Return Request
Fill out the return request form with your reason for return and submit it.
An email will be automatically sent to support@towndots.com with your return request details.
Support Contacts Seller
Our support team will contact the seller to verify if the return is available and confirm return conditions.
We'll coordinate with the seller to ensure a smooth return process.
You Receive Update
Once the seller confirms return availability, our support team will contact you with return instructions.
You'll be notified about the return status and provided with instructions on how to proceed.
Return Policy
Important information about our return policy and requirements
Easy Return Request
Simply click 'Request Return' on your order details page and fill out the return reason.
No need to contact shops directly. Submit your return request and our support team handles the coordination.
Support Team Coordination
Our support team receives your request and contacts the seller to verify return availability.
We coordinate with the seller to ensure all return conditions are met and the process is smooth.
Quick Updates
You'll receive updates on your return request status. We'll contact you once the seller confirms.
After the seller confirms return availability, you'll be notified with return instructions.
Hassle-Free Process
Let our support team handle the coordination while you receive clear updates throughout.
We work with the seller to ensure a smooth return process and keep you informed at every step.
How to Contact the Shop
Multiple ways to reach the shop for your return request
Phone
Call the shop directly using the phone number in your order details
Email the shop using the contact information provided in your order
Shop Page
Visit the shop's page to find contact information and return policy
Order Details
Access shop contact info from your order details page
Special Cases
Special handling for damaged items, wrong orders, and late deliveries
Damaged or Defective Items
Submit a return request immediately and clearly state the item is damaged or defective. Our support team will prioritize your request and coordinate with the seller for replacement or refund.
Wrong Item Received
Submit a return request mentioning you received the wrong item. Our support team will coordinate with the seller to send you the correct item and arrange return of the incorrect one.
Order Issues
For any order-related issues, submit a return request with details. Our support team will work with the seller to resolve the issue according to their policies.
Frequently Asked Questions
Common questions about returns and exchanges
How do I return an item?
Go to your order details page and click the 'Request Return' button. Fill out the return reason and submit. Our support team will contact the seller and update you.
What happens after I submit a return request?
An email is sent to support@towndots.com with your return details. Our support team contacts the seller to verify return availability, then contacts you with an update.
How long does it take to get a response?
Our support team typically responds within 24-48 hours after contacting the seller. You'll receive an update once the seller confirms return availability.
What if I received a damaged or defective item?
Submit a return request and clearly state that the item is damaged or defective in your return reason. Our support team will prioritize your request and coordinate with the seller.
Can I exchange an item for a different size or color?
Submit a return request mentioning you want an exchange. Our support team will coordinate with the seller to see if an exchange is possible.
Will I get a refund?
Refund eligibility depends on the seller's return policy. Our support team will discuss this with the seller and inform you of the available options.
Need Help with Your Return?
Contact the shop directly from your order details page
Contact Shop Directly
Find shop phone and email in your order details to contact them directly
View OrdersReady to Return an Item?
Go to your order details page and click 'Request Return'. Our support team will handle the rest.