Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last Updated: December 2025 | Effective Date: January 1, 2026
Introduction
Towndots ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile applications, and related services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Our Privacy Practices
We are transparent about how we handle your data and committed to protecting your privacy rights.
Information We Collect
Personal Information: Name, email address, phone number, shipping address, and payment information when you create an account or make a purchase.
Usage Data: Information about how you interact with our platform, including pages visited, time spent, and features used.
Device Information: IP address, browser type, operating system, and device identifiers.
Location Data: General location information to help you find nearby stores and provide relevant services.
Communication Data: Records of your communications with us, including customer support interactions.
How We Use Your Information
Service Provision: To process orders, provide customer support, and deliver products and services.
Account Management: To create and manage your account, verify your identity, and maintain your preferences.
Communication: To send order confirmations, shipping updates, and respond to your inquiries.
Personalization: To provide personalized recommendations, content, and shopping experiences.
Analytics: To analyze usage patterns, improve our services, and develop new features.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Data Security
Encryption: We use industry-standard encryption to protect your data during transmission and storage.
Access Controls: Access to your personal information is restricted to authorized personnel only.
Regular Audits: We conduct regular security audits and assessments to identify and address vulnerabilities.
Secure Infrastructure: Our systems are hosted on secure, monitored infrastructure with multiple layers of protection.
Incident Response: We have procedures in place to respond to and mitigate security incidents.
Employee Training: Our team is trained on data protection best practices and privacy requirements.
Information Sharing
Service Providers: We may share information with trusted third-party service providers who assist in operating our platform.
Business Partners: We may share information with partner stores to fulfill orders and provide services.
Legal Requirements: We may disclose information when required by law or to protect our rights and interests.
Business Transfers: In the event of a merger or acquisition, your information may be transferred to the new entity.
Consent: We may share information with your explicit consent for specific purposes.
Aggregated Data: We may share anonymized, aggregated data that cannot identify individual users.
Your Rights and Choices
Access: You have the right to access the personal information we hold about you.
Correction: You can request correction of inaccurate or incomplete information.
Deletion: You may request deletion of your personal information, subject to certain exceptions.
Portability: You can request a copy of your data in a structured, machine-readable format.
Opt-out: You can opt out of marketing communications and certain data processing activities.
Restriction: You may request restriction of processing in certain circumstances.
Cookies and Tracking
Essential Cookies: Necessary for the basic functionality of our platform.
Analytics Cookies: Help us understand how users interact with our website.
Marketing Cookies: Used to deliver relevant advertisements and measure their effectiveness.
Preference Cookies: Remember your settings and preferences for a better experience.
Third-party Cookies: Some cookies are set by third-party services we use.
Cookie Management: You can control cookie settings through your browser preferences.
Legal Compliance
We comply with applicable privacy laws and regulations
GDPR Compliance
We comply with the General Data Protection Regulation (GDPR) for users in the European Union. This includes providing clear information about data processing, obtaining appropriate consent, and respecting your privacy rights.
- • Right to access your personal data
- • Right to rectification of inaccurate data
- • Right to erasure ("right to be forgotten")
- • Right to data portability
CCPA Compliance
We comply with the California Consumer Privacy Act (CCPA) for California residents. This includes providing transparency about data collection and giving you control over your personal information.
- • Right to know what personal information is collected
- • Right to delete personal information
- • Right to opt-out of sale of personal information
- • Right to non-discrimination
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Account Information
Retained for the duration of your account plus 3 years for legal and business purposes.
Transaction Records
Retained for 7 years to comply with financial regulations and for customer service.
Marketing Data
Retained until you opt out or for 2 years of inactivity, whichever comes first.
Analytics Data
Anonymized data may be retained indefinitely for business intelligence purposes.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Contact Us About Privacy
Have questions about this Privacy Policy or your privacy rights?
Your Privacy Matters
We are committed to protecting your privacy and being transparent about our data practices. If you have any questions or concerns, please don't hesitate to contact us.